Last updated November 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
United By Pearls LLC
Attn: Returns
225 College Drive
#65554
Orange Park , FL 32065
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Refunds and Exchanges will be honored if wrong item is sent.
● If the item is damaged during shipping, the customer has to file a claim with the delivery Service such as USPS or UPS.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: unitedbypearls@gmail.com